Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
* Note: Affected by Covid-19, there might be some delay on the delivery.
For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don’t worry, you will receive your other items shortly after.
Tracking your order:
You will receive a confirmation email, containing a tracking ID and the way to follow the journey of your package. Please allow 1 to 3 business days for the tracking information to show.
Wrong address disclaimer:
Please make sure that you provide us with the correct detailed shipping address because we need the correct shipping address to ensure you get what you've bought safe and sound. We do our best to speed up processing and shipping time, so there is always a small window, no more than 2 business days, to correct an incorrect shipping address. Please contact us immediately at email@example.com if you believe you have provided an incorrect shipping address.
Please refer to our Return Policy for further information on how to make a return.
If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier at the information provided in the shipping notification. If you have any further questions on how to do this please reach out to our customer support team at firstname.lastname@example.org