You may cancel your order before the product is shipped. Unfortunately, we cannot cancel the order if the product is already shipped out. We will issue a full refund immediately when the order is cancelled, but the refunds may take 3-5 business day to reach your account.
Returns (if applicable)
Our promise to you is the Happiness Guarantee. When you need a return, please contact our 'Customer Service' with the details of your purchase, we will offer you a no-hassle return. Usually, our 'Customer Service' is quite responsive and will get back to you no later than 1 business day.
Refunds (if applicable)
When you need a refund, please contact our 'Customer Service' to describe the situation with the details of your purchase, and we will get back to you in 1 business day.
Late or missing refunds (if applicable)
Usually we issue the refund immediately after we make the refund agreement, but the refunds may take 3-5 business days to reach your account. When the refund is issued, we will email you a notice/ a receipt. When you don't receive a refund as supposed to, please check the situation with your bank first. When the bank confirms that they have no clue about the refund, please contact us via 'Customer Service', and we will get back to you ASAP.