Shipping & Returns

Last Updated: July 8, 2026

Shipping

1. Shipping Destinations

We ship worldwide. If your country is not available at checkout, please contact us.

2. Shipping Methods and Costs

Shipping costs are calculated at checkout based on:

  • Destination country

  • Shipping method selected

  • Order weight and size

Free Shipping: We offer free shipping on orders over $20. This applies to standard shipping only.

3. Estimated Delivery Times



Region Estimated Delivery Time
Domestic (US) 7-10 business days
International 7-21 business days

These are estimates, not guarantees. Delivery times may vary due to customs, weather, or carrier delays.

4. Customs and Import Duties

For international orders:

  • You are responsible for any customs duties, import taxes, or fees

  • These are not included in the product price or shipping cost

  • Customs policies vary by country — please check with your local customs office

We are not responsible for delays caused by customs clearance.

5. Order Tracking

Once your order ships, you will receive a tracking number via email. You can track your order through our website or the carrier's website. Please allow 1-3 business days for tracking information to appear.

6. Wrong Address Disclaimer

Please ensure you provide a correct shipping address. If an incorrect address is provided, you are responsible for any return shipping costs. We will try to correct the address within 2 business days if you contact us promptly.

7. Lost or Stolen Packages

If your tracking information shows delivery but you have not received your order:

  1. Contact the carrier with your tracking number

  2. If the package cannot be located, contact us at support@eLusefor.com

  3. We will investigate and work with the carrier to resolve the issue

8. Failed Delivery

If delivery fails due to:

  • Incorrect address provided

  • Unclaimed package at customs

  • Refusal to pay customs duties

You will be responsible for any return shipping costs. We may offer to reship at your expense.

Returns

1. Our Commitment

We stand behind what we make. If something isn't right, we'll make it right — without the usual runaround.

2. The Reality of Global Returns

We are a global brand. We ship to customers around the world. Because we don't have returns centres in every country, traditional free returns are not economically sustainable for us — or for you. In many cases, the cost of return shipping exceeds the value of the product itself.

Instead of offering a one-size-fits-all returns policy that doesn't work for anyone, we offer something better: individual solutions for every situation.

3. How We Handle Different Situations



Situation What We Offer
Defective or damaged product We replace it at no cost to you. We'll cover the shipping.
Wrong size ordered We'll help you find the right size for your next purchase. If you need an exchange, we'll work out a reduced shipping cost solution.
You simply don't love it Contact us. We'll work something out — a partial refund, a discount on your next order, or another fair solution.
Order never arrived We'll investigate with the carrier. If the package is lost, we'll replace it or issue a full refund.

4. How to Start a Return or Claim

  1. Contact us at support@eLusefor.com within 30 days of receiving your order

  2. Include your order number and a brief description of the issue

  3. If applicable, include photos of the issue (for defects or damage)

We respond to all inquiries within 48 hours.

5. What Happens Next

We handle every case individually. Depending on the situation, we may offer:

  • A replacement (at no cost)

  • A partial refund (you keep the product)

  • A discount on your next order

  • A fair exchange solution

We don't use automated returns portals. You'll speak to a real person who can actually help.

6. Refunds

If a refund is issued:

  • Refunds are processed to your original payment method

  • Processing time: 5-10 business days (depending on your bank or payment provider)

  • You will receive confirmation via email

7. Exceptions

We cannot accept returns or issue refunds for:

  • Products damaged by misuse or improper care

  • Products that have been significantly altered or modified

  • Products purchased more than 30 days ago (unless defective)

8. Your Rights

For EU consumers: Under the Consumer Rights Directive, you have a 14-day cooling-off period during which you may withdraw from a distance contract without giving any reason. However, the cost of return shipping is your responsibility unless the product is defective or we agree otherwise.

For US consumers: We comply with applicable federal and state consumer protection laws. Our policy is designed to be fair and transparent.

9. Cancellation

You may cancel your order before the product is shipped. We will issue a full refund immediately. If the product has already shipped, we cannot cancel the order — please refer to our returns policy above.

10. Contact Us

For any returns or refunds inquiries:

  • Email: support@eLusefor.com

  • Response time: Within 48 hours

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